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Salon Etiquette Courtesy: How to be a great client in 10 different ways

Salon Etiquette Courtesy:
How to be a great client in 10 different ways

by Stephanie Raeburn; Senior Beauty Editor

Arrive 15 mins before your appointment: This allows time for you to relax and transition into "salon me time… "  let's face it ladies, alot of our days can be spent whirling from one task to another; checking items off our list so that we can start all over the next day.  Give your self permission to experience some "me time".   Translation: relax, take a deep breath and stash the phone and pick up a trendy magazine.  You deserve it!

Do some homework, come prepared and bring your tools: This doesn't mean your email list of clients to followup with while getting your hair treatments… Bring photos of hair styles, hair color, accessories or even a new fashion trend you are considering for the upcoming season.  All of these will help you convey the 'feeling' you want as  a result of your hair treatment.  Do some fun research ahead of time… break out those fashion magazines and start ripping out pages that inspire you… write down WHY they inspire you.  Ask yourself, How do I want to feel when I leave the salon?  Is it sexy, smart, sophisticated, trendy, shocking? This is the most important question.  Your stylist can always educate you on how to take care of your style but you have to feel it when you leave.  You are buying a feeling not a cut.

Cell phone restraint: Now this is a big one and i am certainly guilty of this!  Taking calls or texting during your appointment can be construed as rude and inconsiderate.  If it's not an emergency wait till your are in the processing room or ask to excuse yourself for a brief moment. 

Tipping: As a rule 20% on services to your stylist is standard. I always include a $5-10 tip for the shampoo assistant as well. 

Product suggestions: Take notice of the products that are being used during your services… shampoo, conditioners, deep conditioning, styling aides etc.  Your stylist has been trained by the manufacturers of these brands and is happy to answer any and all questions on how they benefit you.

Salon Gossip: This is a big NO-NO in any establishment including salons and spas.  Keep the conversation professional.

Guests: Most salons are just not designed to accommodate young children and pets.  Be respectful to salon staff and other guests by coming alone to your appointments so staff can focus on YOU!

Cancelling appointments: Most salons appreciate a 24 hour cancellation.  If you have to cancel try to reschedule in the same call especially if you need color treatments.  Waiting too long in between appointments can create a hair emergency and now you have two tasks at hand... getting your hair back to beautiful and trying to get scheduled into the appointment book!

Rates and services: If you are trying a salon for the first time we suggest going in for a consultation.  Most salons will offer a complimentary consultation and tour.  Pay close attention to the details of the salon.  Is it clean?  Is the staff friendly and helpful to you and other patrons?  How is the "finished product" leaving the salon.  Ask for a menu of their services so you can review the pricing.  Alot of salons will have a tiered pricing structure based on the experience level of the staff member.  If you are uncertain as to how this works... ASK.  Initial consultations are usually booked for only 15 minutes so be prepared with questions and be decisive.   If you and your potential stylist share the same synergy book that appointment.  Synergy and the overall "feeling" you receive is very important since you will likely be seeing them every 6-8 weeks.

Recommend: In love with your salon?  Getting compliments on your beautiful haircut or color?  Show your appreciation and recommend your stylist and salon.  They are super grateful and you will be the real hero when your friends love their hair too! 

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